Odoo Application
Odoo Helpdesk Implementation
Manage customer support tickets, track SLAs, and connect your helpdesk to CRM, sales, and inventory — reducing resolution times and improving customer satisfaction.
What We Set Up
What Is Odoo Helpdesk?
Odoo Helpdesk is the customer support and ticketing application within Odoo. It organises incoming requests into queues, assigns them to agents or teams, tracks resolution progress, and measures service performance. Tickets can be created from email, website forms, live chat, or directly by support staff, and they remain connected to customer records, sales history, and other relevant Odoo data. This integration means support agents can see a customer’s order history, open invoices, or subscription status without switching between systems — reducing resolution time and improving the quality of
Common Problems This Module Solves
Support requests tracked in email with no central visibility
No SLA tracking or escalation process
Helpdesk team cannot see customer order or invoice history
No reporting on ticket volume, resolution time, or team load
Key Odoo Helpdesk Features
Ticket Management
Create, assign, and track customer support tickets through stages.
SLA Configuration
Define response and resolution time targets per ticket type.
Team Assignment
Route tickets to the right team or agent based on category.
Customer Portal
Let customers submit and track their own support requests.
Sales Integration
View customer order history directly from the helpdesk ticket.
Helpdesk Reporting
Track ticket volumes, resolution rates, and SLA compliance.
Who This Module Is Useful For
✓ Customer service teams managing support volume
✓ Businesses needing SLA-based support tracking
✓ Companies linking support to sales and invoicing records
✓ Service businesses with client portal requirements
How We Help With Odoo Helpdesk
Requirement Review
Process Mapping
Odoo Configuration
Testing & Handover
Need Help With Odoo Helpdesk?
Book a consultation and we’ll review your current process, challenges, and the best way to set up Odoo for your business.